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General terms & conditions

General terms and conditions

We are happy to help you personally if you have any questions. 
Feel free to contact us at [email protected] or simply make a call to +32(0)468564818 (during store opening hours).

You have the right to withdraw your purchase for online purchases without paying a penalty or stating a reason for the withdrawal. You must do this within 14 calendar days following the day of the delivery. The charges for returning the product are at the buyer's expense.

Delivery and delivery time

We will parcel up your items safely and with love. GLS is responsible for the insured shipments, in cooperation with the postal service of your country. By placing an order, you acknowledge that you agree with the delivery and payment terms and conditions.

Items will be delivered until such time stocks run out. Products are delivered by GLS to the delivery address stipulated by the buyer. If nobody is present, the courier will leave a note so the buyer can collect the parcel from the nearest post office, in accordance with GLS regulations.

In the framework of the Distance Selling regulations, Agnes & Maurice shall fulfill orders within 30 days. If this is impossible (either because the ordered item is no longer on stock or can no longer be delivered) or if the delivery is delayed for other reasons, or if a delivery can only be made in part, you will receive a notice informing you of this within fourteen days of placing your order. In the event of this, you may cancel your order without default or charges.

We ship all over the world. Because we sell small and unique collections, produced by crafters and designers, we sometimes have to wait for stock. Therefore, the shipping date may go up to 7 working days. In that case we will contact you. Please note that the day of arrival of your order depends on the GLS service and of the postal service of your country. So Agnes & Maurice is not liable if the delivery time is exceeded due to the fault of the carrier or if products are lost or in case of a strike. The buyer is informed about the transport risks and must address all questions related to this to the carrier.

For urgent orders or questions, please contact [email protected] , we will always try to help you out!


Returns by post:

To return an online purchase, please follow these instructions:
 Please send your parcel to:


Predikherenlei 9
9000 Gent

We recommend you send your return using a trackable method! Until we receive your return to our shop, the items and their condition are your responsibility.
The right of withdrawal does not apply if the product and the packaging are no longer in an original, complete, undamaged and unused state. If you do not return the delivered products to Agnes & Maurice after this term ends, the purchase shall be effective.

Prior to returning the goods to the shop, you must notify Agnes & Maurice in writing, within 7 business days after the delivery of said goods. The products must be returned in the original packaging (including all the accessories and documents) and as new. If you have used the products or they were damaged in any way, the right of withdrawal as stipulated in this provision shall lapse. With regard to what is stipulated in the previous sentence, Agnes & Maurice shall ensure that the full purchase price, including the shipping costs, will be reimbursed to you within 30 days after receipt of the product. Any returns of the delivered goods are your sole responsibility and are at your own risk.

Faulty items

Please carefully check your items once they have arrived. If you receive a faulty/damaged item please email within 2 days to [email protected]
. We kindly ask you to take pictures of the packaging and the damage.
We will contact you and advise on how to proceed.


All prices include 21% VAT.
Prices shall not be increased during the term of a special offer unless this is necessary due to legal measures or if the manufacturer has raised prices during this term.
All prices on the site are subject to printing and typesetting errors. We do not accept any liability for printing or typesetting errors.


If you have specific questions about the dimensions, colour, availability, delivery term or delivery options of a product, you can send an e-mail to [email protected] or call +32(0)4 68 56 48 18. Online orders may be refused if the product has already been sold in the store prior to the online payment. You will be notified of this by e-mail.

Data management

When placing an order with Agnes&Maurice , your data will be stored in our customer database. Agnes&Maurice complies with the provisions of the Privacy Act and will not provide your data to third parties. You can find further information about this in our privacy policy.
Agnes&Maurice respects your privacy and ensures that your personal information is treated confidentially.
In some cases, Agnes&Maurice may use a mailing list. Each mailing contains instructions for unsubscribing from this list.

Images and specifications

All the images, photos, drawings and so on, or information about weight, dimensions, colours, images of labels and so on that are used in the online store of Agnes&Maurice are only approximate, are indicative and cannot be a cause for compensation or cancellation of the agreement.

Force majeure

Agnes&Maurice is not liable, if and insofar as commitments are not fulfilled due to force majeure.
Force majeure is any external cause as well as any circumstance, which cannot reasonably be the responsibility of Agnes&Maurice. Delays or defaults by our suppliers, disruption of Internet services, power failures, disruptions of e-mail traffic and disruptions or changes to technology supplied by third parties, transport difficulties, labour strikes, government measures, supply delays, negligence by suppliers and/or manufacturers of Agnes&Maurice as well as auxiliaries, the illness of staff, defects of equipment or means of transportation shall explicitly be considered force majeure.
In the event of force majeure, Agnes & Maurice reserves the right to suspend its obligations. It is also entitled to terminate the agreement in whole or in part, or to claim that the content of the agreement is amended so execution remains possible.
In no event shall Agnes & Maurice have to pay any form of penalty or damages.
If, in the case of force majeure, Agnes & Maurice has already fulfilled its obligations in part, or can only partially fulfill its obligations, it is entitled to invoice the goods that can be/have already been delivered separately. The buyer must pay this invoice as if it were a separate contract. This does not apply, however, if the already delivered part/part to be delivered has no separate value.


Agnes&Maurice is not liable for any damage to vehicles or other property caused by the improper use of the products. Kindly read the instructions for use on the packaging and/or check our online store prior to using the product.

Retention of title

The title of all goods sold and delivered to you by Agnes&Maurice is retained by Agnes&Maurice as long as you have not paid the claims of Agnes&Maurice under the agreement or under prior or subsequent agreements. As long as you have not fulfilled the performed duties or duties that are still to be performed under these or similar agreements and as long as you have not yet paid the claims of Agnes&Maurice as a result of failing to comply with such agreements, including claims for penalties, interests and costs. 

Company details:
Agnes & Maurice
Predikherenlei 9
9000 Gent
[email protected]
BE 0688.561.131