Shipping & returns
Returns by post:
To return an online purchase, please follow these instructions: Please send your parcel to:
We recommend you send your return using a trackable method! Until we receive your return to our shop, the items and their condition are your responsibility.
The right of withdrawal does not apply if the product and the packaging are no longer in an original, complete, undamaged and unused state. If you do not return the delivered products to Agnes & Maurice after this term ends, the purchase shall be effective.
Prior to returning the goods to the shop, you must notify Agnes & Maurice in writing, within 7 business days after the delivery of said goods. The products must be returned in the original packaging (including all the accessories and documents) and as new. If you have used the products or they were damaged in any way, the right of withdrawal as stipulated in this provision shall lapse. With regard to what is stipulated in the previous sentence, Agnes & Maurice shall ensure that the full purchase price, including the shipping costs, will be reimbursed to you within 30 days after receipt of the product. Any returns of the delivered goods are your sole responsibility and are at your own risk.